Sales Order Support

Volume Pricing / Dealer Program

Please contact us for information on our volume pricing and dealer programs.

Government / Military Pricing

Please contact us for information on federal government and military sales programs.


We strive to ship all orders within 1 business day of receipt and in-stock orders placed before noon will generally ship the same day. We offer a range of standard ground and expedited shipping options from FedEx, USPS, and LTL carriers. Available shipping methods, costs, and transit times will vary based on the weight, value, and destination of your particular shipment. Transit times average 2 – 5 days for shipments within the United States and 3-8 days for international orders. When ordering online you will have the option to change your shipment method before checkout and payment processing.

Business accounts with established net terms or a valid credit card authorization on file may route shipping through any specified carrier or forwarder of their choice for collect or 3rd party billing.

Shipping Insurance

All orders placed online and shipped through our preferred carriers are insured for loss or damage during shipment. When using a customer-specified carrier for freight collect or third-party billing, we will declare the value on your shipment and request carrier insurance on your behalf. Customers requesting no transportation insurance must complete and return a shipping insurance waiver.

Shipping Damage

If a product is damaged, please contact us with your order number and a detailed explanation of the damage. If possible please send a digital photograph of the damage and also make a notation of the damage with the shipping carrier when signing for delivery.

Order Status

Once an order ships the tracking number and carrier details will be emailed to you from Please be sure to check your email spam folder as these automated emails can sometimes get flagged as junk mail. If you need additional assistance, contact us.

Order Changes / Cancellations

We will make every effort to accommodate order changes and cancellations; however, orders cannot be changed once they are released to the warehouse for fulfillment. See terms and conditions for additional details regarding order cancellations.

Return Policy and RMA

Review our return policy and if you would like to request an RMA, fill out our technical support form.

Sales Tax

Orders that are shipped to any address in California, Kansas, Ohio, Texas, and Washington State are subject to sales tax. If you are buying products for resale and would like tax-exempt status, you can complete and return a Sales and Use Tax certificate.


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Contact Info

1000 SE Tech Center Dr
Suite 160
Vancouver, WA 98683


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